Terms, Refunds & Privacy

Last updated: September 23, 2026

1. What this service is

Korea Hotel Delivery is a personal shopping (구매대행) service operated by KIRIN Company Inc. (주식회사 기린컴퍼니), Seoul, South Korea. We purchase items you request from Korean retailers (such as Coupang) on your behalf, and arrange delivery to your accommodation's front desk. We do not hold inventory and are not affiliated with Coupang or any retailer.

2. Ordering & payment

• Submitting the order form is a request, not a purchase. Nothing is charged on this site.
• We confirm availability, total price and delivery date and time by email, with a PayPal payment link. Your order is placed only after payment is received.
• Catalog product prices are confirmed by email. Pack prices are listed on the site; the emailed quote confirms the total and any applicable fees before payment. Custom orders carry a 12% service fee, minimum ₩8,000.

3. Response & delivery times

• Order requests received 9:00–22:00 KST are typically answered within 30 minutes.
• Requests received overnight are processed from 9:00 AM KST the next morning.
• Standard delivery is normally next day after confirmation. Express delivery in central Seoul is subject to availability. We confirm your delivery date and time with the quote before payment; availability may vary on Korean public holidays.

4. Cancellations & refunds

• Before we place your order with the retailer: full refund, any reason.
• After we place your order: the purchase is committed and cannot be cancelled. Where the retailer accepts returns for an item, we will process the return and refund the item price (service fee excluded).
• Failed delivery caused by us (e.g., the package never reaches your accommodation): 100% refund.
• Damaged or wrong items: contact us within 24 hours of delivery with a photo — we will replace the item or refund it.

5. Delivery completion

Delivery to your accommodation's front desk or designated package area counts as completed delivery. We keep the courier's delivery confirmation (including photos where provided) for every order. Please collect packages promptly; we are not responsible for items after front-desk receipt.

6. Restrictions

• No alcohol, tobacco, medicine, or fresh/frozen goods (chilled items only where explicitly offered).
• Korean retailers apply minimum order amounts (roughly ₩15,000–20,000); we may suggest additions for small orders.
• We may decline any order at our discretion (with full refund of anything paid).

7. Privacy

• We collect your name, email, accommodation name, requested delivery date, selected pack or product, quantity and delivery option to handle your request. Notes are optional and may include a room number, delivery instructions or product links; include only information needed for your request.
• We use order details to respond, arrange payment and fulfil delivery, and share necessary details with the retailer or courier. We do not sell this information.
• Our order database removes request records after a 90-day retention period measured from the requested delivery date.
• Order notifications and payment records are also processed through Slack and PayPal. Database cleanup does not delete those external copies; their retention and deletion are handled separately through manual review and each provider's settings and requirements.

8. Company information

KIRIN Company Inc. (주식회사 기린컴퍼니)
Business registration: 726-81-03831
E-commerce permit: 제2026-서울송파-0288호
Seoul, Republic of Korea
Contact: via the order form

These terms are governed by the laws of the Republic of Korea. Some links on this site are affiliate links; we may earn a commission at no cost to you.